Refund policy

Effective Date: July 22, 2025

At Dhaaga Heritage, each shawl is handcrafted with care, love, and traditional artistry. Due to the unique nature of our products, we maintain a no-return, no-exchange policy in most cases.

However, your satisfaction matters to us — and if there is an issue with your order, we are here to make it right.

✅ Returns & Refund Eligibility

We accept returns or issue refunds only in the following cases:

  • You received a damaged or defective item

  • The product sent was incorrect (wrong item)

If your order meets either of these conditions:

  1. Please contact us within 48 hours of delivery

  2. Email us at aditi@dhaagaheritage.com with:

    • Your order number

    • Clear photos of the product and packaging

    • A short description of the issue

After review, if your return is approved, we will arrange for a replacement or refund as appropriate.

⚠️ Non-Returnable Items

As all our shawls are handcrafted, artisanal, and made in limited quantities, we do not accept returns or exchanges for:

  • Change of mind

  • Color or size expectations differing slightly due to screen variations

  • Custom or made-to-order pieces

We encourage you to read product descriptions carefully and contact us before ordering if you have any questions.

💳 Refund Processing

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be made to your original method of payment

  • In case of replacements, we will ship the new item at no additional cost

🌐 International Orders

International orders are final sale, unless damaged or incorrect. Customs duties, taxes, or delays are beyond our control and non-refundable.

📞 Need Help?

We’re here to assist you — please contact us with any concerns: